Customer Story
How Polytomic Migrated from Chargebee to Power Complex Usage-Based Billing
We're excited to share how Polytomic, a unified platform for data syncs like ETL and Reverse ETL, migrated to Maple to solve their complex billing challenges. As a company that empowers businesses to activate their data, they needed a billing partner that could keep up with their evolving usage-based billing needs.
Polytomic was struggling with Chargebee's limitations and unresponsive support. They needed a flexible platform to handle complex usage-based billing for their core integration products and their new Polytomic Connect offering, while also supporting enterprise customers with complex organizational structures.
The Challenge
Polytomic's growth was being hampered by their billing provider, Chargebee. As they prepared to launch new products with sophisticated usage-based models, they found their existing system was too rigid. They faced slow, generic support responses that failed to address their specific needs, a common complaint among Chargebee users. This lack of expert guidance left their finance team spending valuable time on billing workarounds.
Furthermore, as they moved upmarket, they needed to support enterprise clients with multiple subsidiaries or departments under a single parent account. Their existing setup could not handle these hierarchical billing relationships.
The Solution
Polytomic chose Maple for its robust usage import capabilities, which allowed their operations team to immediately unlock usage-based billing, and for its hands-on, expert support. The migration from Chargebee was seamless, with Maple's team providing dedicated partnership to ensure a smooth transition of all customer and subscription data.
With Maple, Polytomic easily modeled complex usage-based billing for their integration services and new Connect product, tracking metrics like data volume and API calls in real-time. For their enterprise customers, they leveraged Maple’s Parent-Child Billing feature to manage complex hierarchies, automate invoicing across multiple entities, and provide consolidated reporting.
"The impact of migrating to Maple was immediate and significant. We transitioned from long wait times for generic support to a true partnership with a team that understands our complex billing requirements. Maple's flexible APIs and robust parent-child billing have been instrumental in our ability to scale and effectively serve our enterprise clients."
The Results
By migrating to Maple, Polytomic unlocked the flexibility and support they needed to accelerate growth:
- Seamless Implementation of Complex Billing: Polytomic successfully launched new products with sophisticated usage-based pricing models, without requiring a heavy engineering lift.
- Enterprise-Grade Billing Operations: With parent-child hierarchies, they can now seamlessly manage billing for large, multi-entity customers, simplifying sales and finance workflows.
- Dedicated Partnership and Support: Polytomic moved from frustrating, slow support to a dedicated partnership with Maple, getting expert advice and fast resolutions that enabled them to move faster.
Conclusion
Polytomic's migration from Chargebee to Maple highlights the critical need for a billing platform that is not only powerful but also comes with expert, responsive support. By choosing a partner that could handle their complex usage and enterprise needs, Polytomic was able to focus on product innovation and scale their business with confidence.