Customer Highlights
How Quil Streamlined Their Quote-To-Cash (QTC) Process with Maple
We have been working closely with the team at Quil, an AI-powered note-taking platform specifically designed for recruiting firms. It automates the process of capturing and organizing notes from video, phone, and in-person interviews, seamlessly enhancing accuracy in recruitment workflows.
Through a seamless integration with Maple, Quil migrated from their combination of Stripe and manual spreadsheets for billing. They benefited from reduced percentage of revenue fees for subscription management and invoicing on Stripe as well gained automation and streamlined QTC for their bigger deals.
Challenge
Quil's approach to subscription management involved spreadsheets and custom scripts, which initially worked well during the startup phase. However, as their customer base grew, managing renewals, upgrades, downgrades, and cancellations became cumbersome. The founders spent hours each month generating invoices by hand. This manual process increased the risk of human error, delayed revenue recognition, and distracted from more strategic tasks.
Quil was also looking to scale their sales team and as a result their order form creation, deal approvals and downstream invoicing. Their workflow involved managing their order forms in Google Docs, followed by uploading the document into DocuSign and then having one of the founders manage invoicing and tracking in spreadsheet that was then leveraged to create invoices in Stripe.
Furthermore, with manual spreadsheet tracking, they also had to manually tally their revenue metrics for internal tracking and investor updates.
Solution
Recognizing the challenge, Quil leveraged Maple's Stripe continuous sync mechanism to quickly import their existing customers and invoices into Maple. The implementation process was quick and seamless.
"Maple has been a massive time saver and we finally have a simple contract flow from signature to billing in a few clicks, all without the fragmented tools and hidden revenue percentage fees."
Results
Through partnership with Maple, Quil quickly improved their deal workflow along with better metrics tracking.
- Streamlined QTC: Quil set themselves up for the future by deploying Maple as a unified solution that automates their entire contract-based revenue operations such as sending out quotes, getting signatures and collecting on outstanding invoices or retrying failed payments.
- Accurate Metrics: By onboarding on Maple, Quil immediately got their revenue metrics in order. They could easily track their historical MRR, total revenue and other core SaaS metrics.
- Reduced Costs: With an automated migration to Maple, Quil immediately saved percentage of revenue costs from Stripe for invoicing and subscription management. They also no longer had stacked software fees for signatures and contract-management.
Conclusion
With subscription management now fully automated, Quil can focus on expanding their AI offerings and improving customer experiences. They not only addressed their immediate billing needs to streamline their QTC process but also positioned itself for sustained pricing iterations in the future without heavy engineering lift.
For businesses looking to simplify their billing processes and free up valuable time, Quil's success story highlights the transformative power of Maple. Learn more about how Maple can help your business.