Customer Highlights
How Risotto Streamlined Billing with Maple
We have been working closely with the team at Risotto, an all-in-one platform that integrates with Slack to streamline internal support for IT, HR, and Legal teams. It offers features such as knowledge management, access requests, department routing, and ticket and task management, enabling organizations to automate processes and provide 24/7 assistance to employees.
Through a seamless integration with Maple, Risotto migrated their invoicing and subscription management from Stripe. They quickly benefitted from automation on invoicing and drastically reduced percentage of revenue fees.
- Time to Deploy
- <1 week
- Revenue Savings
- ~1.5%
Challenge
Risotto was looking to improve their operational efficiency of translating deals closed in HubSpot to accurate downstream recurring invoicing for their customers.
They were also concerned about giving away nearly 1.5% in uncapped percentages of their revenue for invoicing, subscription management, tax management and revenue recognition with Stripe, especially when their deals were mostly annual and were largely paid via ACH.
Solution
Recognizing the challenge, Risotto leveraged Maple's Stripe continuous sync mechanism to quickly import their customers into Maple. They also enabled Maple's HubSpot integration to quickly lookup contacts to spin up invoices and subscriptions going forward.
"Maple has been a massive time saver and we finally have a way to set up billing for our deals in a few clicks, all without the hidden revenue percentage fees."
Results
Through partnership with Maple, Risotto quickly improved their billing workflows along with better metrics tracking.
- Drastically Reduced Costs: With an automated migration to Maple, Risotto immediately saved percentage of revenue costs for invoicing and subscription management on Stripe. Especially with large annual deals and most payments driven via ACH, Risotto benefitted from the cost savings along with automatic reconciliation of invoices.
- Robust APIs for Future Pricing Iterations: Risotto set themselves up for the future by deploying Maple as a unified solution that not only automates their sales-led billing processes but also enables flexible APIs for pricing model iterations that can be deeply integrated into their product like usage-based billing or pre-paid credits.
- Accurate Metrics: By onboarding on Maple, Risotto immediately got their revenue metrics in order. They could easily track their historical MRR, total revenue and other core SaaS metrics ready for investors.
Conclusion
With subscription management in Maple, Risotto not only addressed their immediate billing needs but also positioned themselves for sustained pricing iterations in the future without heavy engineering lift.
Learn more about how Maple can help your business without taking key percentages of your growth.