Support and Implementation Specialist
Help us build exceptional customer experiences.
About Maple
Maple is an all-in-one revenue platform that allows you to quickly build experimentation-ready basic, usage-based or seat-based billing capabilities into your product. The platform is designed to be highly available, accurate and flexible for any kind of revenue capabilities that your product may need. We are on a mission to empower businesses with seamless revenue automation. The founding team includes engineering and product leadership talent from Rippling (first employee and ex-YC founder), Dropbox (Senior Director of Engineering), and Airbnb (Engineering leader).
Your Role
As our first dedicated Support and Implementation Specialist, you'll play a crucial role in ensuring our customers have a seamless experience with Maple. From onboarding new clients to troubleshooting complex billing setups, you'll work closely with our engineering and product teams to deliver exceptional support and drive customer success.
Why Maple
At Maple, you will have the unique opportunity to work directly with the founders in an early-stage startup. The founders have decades of experience building software and scaling companies from 0 to 100+ million in revenue. You will be privy to key business and product decisions and also play an important role in shaping the team culture.
Job Responsibilities
- Guide new customers through onboarding and implementation, helping them set up billing models in Maple.
- Provide thoughtful, high-quality support via email and chat—helping users solve problems and learn best practices.
- Work closely with engineering to triage bugs, resolve technical issues, and improve product reliability.
- Document learnings and build help center content to scale our support.
- Be the voice of the customer, bringing feedback to the product team to shape roadmap decisions.
Required Skills
- 2–5 years of experience in technical support, solutions engineering, or customer success—ideally at a SaaS company.
- Excited to roll up your sleeves and build a support function from scratch.
- Curious, analytical mindset and enjoy solving open-ended problems.
- Comfortable with APIs, data structures, and basic debugging.
- Communicate clearly and empathetically, especially in writing.
- Experience writing technical documentation or support content.
- Thrive in fast-paced, early-stage environments with lots of ambiguity (and opportunity).
Pay and Benefits
This is a fully remote, full-time position anywhere in Canada. The salary for this position is $50,000 — $80,000 CAD based on experience and performance.
The position includes 3 weeks (15 days) of paid time off, plus 10 additional days for national holidays. You are also free to take additional time off here and there as needed for any reasonable reason, like if you are sick, but also if you need the morning off to take your pet to the vet, or need an afternoon off to drive a loved one to the airport.
At the end of the day all that matters to us is that we are making progress on what we are building together — we are not interested in tracking time.
How to Apply
Please click on the button below to send an email with your resume, a link to your LinkedIn profile and any other details or projects you would like to share.